Feedback: A Critical Tool For Leaders

car dashboard

Feedback – how can one little word cause so much confusion and strife in the workplace?  Feedback – communication from me to you about performance – should be a valuable tool.  But it is tricky to use; used inappropriately or for the wrong reasons it can cause huge damage to relationships and work results.

When I explain feedback to leaders, I like to use the analogy of driving a car.  When we drive down a road, we are bombarded with feedback about our performance.  We hear engine sounds and the sounds of other cars.  If those sounds vary from the expected, as in a car horn or a siren, we adjust our driving accordingly.  We have visual feedback cues when we look to see other cars, pedestrians or cyclists in the road.  Even the car itself provides us feedback via the speedometer and various gauges.  We use this feedback to change how we drive the car, to ensure maximum efficiency and safety. (more…)

The Grammar of a Good Question

Ask the right question

Since September is back-to-school month, I will give a free grammar lesson on Modal Auxiliary Verbs.  A Modal Auxiliary Verb is a verb that combines with another verb to indicate mood or tense and is used to express necessity, uncertainty, or permission.  Examples of these verbs include:  can, could, may, might, ought, and shall.

Why am I focused on verbs and grammar?  Simply this:  the key to coaching performance is to use strong, reflective questions to probe for insights and analysis.  A good question makes one stop and think; it helps to connect disconnected dots and examine thoughts in a new light. (more…)

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