Testimonials

Dr. Alice Waagen’s courses taught me how to more effectively manage a fast-paced operational environment. Especially beneficial were the classes on Managing Change and Delegating, Motivating and Coaching Others. We discussed real-world examples, and Dr. Waagen integrated those discussions into the daily teachings. In addition, I felt the personal coaching sessions were an added bonus that allowed me the opportunity to get professional, objective feedback.
Manager, Operations & Support Services
Customer Service Division

I recently completed the Leadership Development Program taught by Dr. Alice Waagen. Dr. Waagen’s leadership in the development program provided me with invaluable training. I gained leadership skills that have helped me greatly in all aspects of my career and made me a better leader and manager. Furthermore, I found Dr. Waagen’s one-on-one coaching sessions extremely helpful. In these one-on-one sessions, Dr. Waagen provided me with valuable counseling which has successfully guided me through several situations. I highly recommend her Leadership Development program as well as her individual one-one-one coaching sessions to any individuals or organizations who want to have an excellent leadership development program.
Manager, Applications Production Support
Information Technology Services (ITS)

I would just like to thank you for a fantastic course and your professionalism. Everyday I find myself thinking of the lessons learned and the techniques that can be applied to effectively deal with challenging situations. In fact, the other day I found myself talking to my client about the change cycle and how we need to let people experience anger and resistance before we can move to the next stage. Thanks again for everything.
Project Manager
SPADAC, Inc.

Alice was the keynote speaker for our October 2006 dinner program. Her presentation on Straight Talk was outstanding. Great structure with lots of interaction. There was an extremely high interest level on the part of the participants and we all left the session with ideas that we could implement immediately.
Program Chair
Dulles SHRM

Dr. Waagen presented a program on Leading Change for our annual Board retreat. It was evident from the active participation of those in attendance that they were excited about learning how to better lead their organizations in a time of constant change. I heard kudos from the minute the seminar ended and am still receiving positive feedback by email form those who attended. Alice added value to our program by tailoring the subject matter to our unique demographic.
Director of Development
Daughters of the American Revolution

Alice rescued a vital program from potential disaster. Our office had developed a new workshop on workplace harassment prevention, but we had difficulty finding a facilitator who could effectively work with our management team. At the last minute Alice was able to step in and deliver the course, to rave reviews. She came to us with a very respectable background in the subject area and was able to adapt her delivery to accommodate our specific audience. We are looking forward to additional opportunities to work with Alice.
Instructional Systems Specialist
Library of Congress

I am using the learning from this class (Team Innovations) to better facilitate the objectives of our meetings and work sessions and to understand where others might be coming from. This understanding allows me to better accommodate others and improve results.
Business Analyst
Financial Services Firm

Dr. Alice Waagen’s Leadership Development program provided me with valuable insight into the constant evolution of change and its effect on different levels within organizations. The sessions also facilitated discussions on various approaches to standard management tasks, which resulted in a common set of management practices among the management team as well as fostering camaraderie. In addition to the leadership training, we were offered individual coaching sessions. In these one-on-one sessions, Dr. Alice helped me with specific management challenges, shared best practice ideas and provided comparisons to similar situations in other organizations. Talking with Alice was like having an independent, non-biased person to explore my issues and challenges with.
Project Manger
IT Organization

Over the last few months that I’ve been in coaching sessions with Alice, I have been able to implement a lot of the techniques she has helped me develop. The one-on-one sessions are especially helpful. She gives practical, sound advice, but most of all she guides you to making conclusions and decisions yourself.
IT Team Lead
Transportation Services

Alice’s leadership development programs give a great overview of different leadership and management skills which typically one does not learn except in an MBA program. The tools and techniques discussed are applicable and useful at all levels of management, not only to understand day-to-day interactions between peers, bosses and subordinates, but also to help teams become high-performing and effective. The private coaching sessions were very helpful in bringing up not only the topics discussed in class but any topic or issue I was faced with. Thanks, Alice, for making this a true learning experience.
Manager Frameworks Project
IT Services Department