Alice’s Blog

Expert Interview With CEO Christopher Noyes

154Alice Waagen: Chris, you are an entrepreneur who left the corporate world to found a meeting and event planning firm. As a person who finds planning an annual family vacation overwhelming, I have to ask: why do you love this work?

Chris Noyes: Quite honestly, I love the adrenaline rush. I love spending months working out the details of every aspect of a conference, big meeting, or convention. Then, after two or three days of intense craziness, it is all over. The thrill of it never gets old.

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Lessons on Learning

143By Dr. Alice Waagen

I admit it. I have been living a double life.

My professional life is well documented on my website, www.workforcelearning.com.

My other life, however, is something that may come as a surprise to many. It is my passion for the visual arts. The only evidence of my artistic life is the mention in my bio that I have a doctoral degree in art education.

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The Secrets to Hiring Well

147The Secret to Hiring Well:An Organizational Resource Strategy

By Dr. Alice Waagen
President & Founder
Workforce Learning

When organizational leaders are looking to fill a staff vacancy, I suggest that they start by creating an organizational staffing or resource plan.

I prefer to call this plan an “organizational resource strategy,” because many organizations are achieving work goals by using a wide variety of staffing options, including full-time staff, temporary workers, contractors, vendors, consultants, interns, fellows — the list goes on.

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Q&A with a Gina Schaefer

127EXPERT INTERVIEW OF THE MONTH: GINA SCHAEFER

I recently had the privilege of interviewing entrepreneur Gina Schaefer, the owner of a chain of ACE Hardware stores throughout Washington, DC.

She and her husband, Marc Friedman, stand at the helm of an $11 million company. They opened their seventh store last spring — a 7,500-square-foot space at 7001 Carroll Avenue in Takoma Park, Maryland, just outside DC.

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How to Manage People

117By Dr. Alice Waagen
Founder and President

I have been teaching management skills for most of my professional career, and I consider it the most difficult job any professional can undertake. Here’s why:

1. Half a century ago, most of the work being done inside a corporation or government organization was routine and predictable. Peter Drucker’s 1954 hit, The Practice of Management, was the seminal book of the era, and in it he coined the term management by objectives (MBO). Despite considerable change in the workforce, nearly six decades later, we are still creating performance management systems that are based on MBO philosophy.

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Total Quality Management: 20 Years Later

110By Dr. Alice Waagen
Founder and President
www.workforcelearning.com

The 1990’s love affair with Total Quality Management (TQM) empowered work teams, process improvement, and other business buzzwords killed the professional manager.

Organizations flattened themselves, removing layers of managers, while distributing their responsibilities to key individual contributors.

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Interview with Paige Rhodes: You’ve come a long way, baby

105INTERVIEW WITH AN EXPERT

A Q&A with Dr. Alice Waagen and Recruiter Paige Rhodes

How — and why — we’ve come a long way, baby

“Ladies, don’t let anyone tell you otherwise — we’ve come a long way and at this point, there is nothing standing in your way,” says recruiter Paige Rhodes of the DC firm Rhodes & Weinstock. “Forget the glass ceiling — the sky is the limit.”

I couldn’t agree more. See my Q&A with Paige below.

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Take charge of your business — and your life

103TAKE CHARGE OF YOUR CAREER — AND YOUR LIFE

By Dr. Alice Waagen

In my work and in life I am a huge proponent of strategically planning personal development. By planning, I mean more than just attending a sporadic conference or seminar. I advocate writing a clear and succinct development goal, which should be future oriented and closely linked with your business goals.

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Feeling isolated and overworked? Here are some useful tips on how to manage workplace stress

94An interview by Dr. Alice Waagen with therapists Anne Lee and Jessica Kramer of Bethesda Counseling Associates

Alice Waagen: As we said in the main article of the newsletter, workplace productivity numbers are up but the workforce has been reduced. In my experience, I find that people are working harder and spending more time in fear of losing their jobs. Are you seeing the resulting stress and burnout in your practice?

Anne Lee: Absolutely. We have a client right now who is struggling with stress like you’ve described. She was hired three years ago to be part of a six-person team responsible for some highly technical and skilled work. The team is now down to three who are still handling the same workload they had with six. In order to get the work done, they’ve eliminated team meetings and collaborative efforts.

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