Client Stories

A sample of Alice’s clients

Building a Leadership Team

Our upper middle management group was not working well together. I needed outside help to get them more cohesive and less siloed.

Alice worked with us over a six month period.

She created a safe place where we, as middle managers, could come together and ultimately be more effective and efficient.

Amanda L. Davis
HR Manager
American for Prosperity Foundation

Marketing Firm

What problem did Alice help you with?
I have been working with Alice as an executive coach for a number of years. We started working together when I was seeking someone to conduct a 360-feedback project for me. One of the challenges being a CEO is that it is extremely difficult to get good feedback. I wanted to know how I was doing as it related to the various audiences that I serve. I wanted to know what were my strengths as well as what were the weaknesses I needed to address.

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Nonprofit Foundation

What problem did Alice help you with?
After our annual performance review process last August, we identified certain skill and experience gaps in our middle management team. We had a significant number of first-time managers who all showed an interest in professional development especially around management skills. I had my training manager reach out to her network to see who we could bring in to deliver management training.

We interviewed a number of consultants who provide management training and selected Alice to help us for two reasons:

  1. Her references spoke very highly about her experience and expertise in working with managers. I confirmed that management skills training is her passion when I interviewed her myself.
  2. I felt that Alice would have good credibility with my management team. She gave me numerous examples of teams that she has worked with successfully. It was important for me that this training would be successful since my managers expressed such an interest in it.

What were the solutions Alice offered?
Alice started by conducting a needs assessment with our three organizational levels. She conducted one-on-one interviews with our senior leadership team then held focus groups with managers and junior staff. The interviews and focus groups were really open conversations about what it means to be an effective manager in our organization. Participants were told that their responses would be kept anonymous to encourage openness and involvement. Nearly everyone who was invited to talk with Alice participated, showing me that there was real interest in seeing this program take off. Another benefit of Alice talking with all three levels of our organization is that it showed that we were all seeing our management issues the same way. There was real continuity of thought on what was working and what was getting in the way.

Based on the needs assessment, Alice developed a series of 6 workshops. The workshops were 4 hours long and we chose to hold them offsite so that everyone would be focused and not distracted by work. The workshops were very interactive and engaging. Along with the workshops, Alice also offered individual coaching sessions to augment the training and to offer a confidential format for manager’s to get feedback and coaching.

What were the results of your working with Alice?
The Management Development Program not only provided skills training, it also allowed bonds to form within the group. After the workshops, managers started supporting each other and seeing themselves more as a team. They felt more empowered to manage up in the organization, to respectfully challenge senior leaders. The junior staff commented to me that managers were showing much more leadership.

I also saw real skill enhancement for those of us who had foundation management skills. I myself became more aware of my communication style and how to adapt my communication with others who may not share my style or approach.

Basically we became a more thoughtful group of leaders for our organization. We learned models and tools to better manage. We also acquire a good set of desk references: models, assessment, articles and handouts that we can use over time.
The management team is now a more solid group. The Management Development Program really worked for us. I’d be happy to use Alice’s help again and would recommend her work to my colleagues in HR.

Nonprofit Foundation
HR Director

Trade Association

What problem did Alice help you with?
I asked Alice to help me figure out why one of my departments was experiencing increased work hours and work load even though the volume of their work had not changed over the years. I needed someone to take a good look at their workflow and work processes and figure out why it was taking more and more resources for them to do the work.

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Database Management

What problem did Alice help you with?
Alice was brought in to provide management training for our mid-level managers. The original request was for Alice to work with our IT managers. We were beginning a major effort to transform our technology platform. The managers had attended management skills training over the years but these were primarily in one day workshops. We were looking to raise their overall level of professionalism as well as to upgrade their skills in dealing with change and the stress of large-scale organizational change.

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Nonprofit

What problem did Alice help you with?
We wanted to offer a professional development series for staff as part of a larger professional development program. This was a new initiate for us since we had never offered staff professional training before. Our goal was to overall build the skill sets of our staff as well as add a key retention tool to our HR programs.

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Financial Services Firm

What problem did Alice help you with?
I was looking for a coach to help me improve on my communications skills, especially with my boss and superiors in the organization. I was not comfortable sharing my opinion in meetings where there were individuals of higher rank. Basically, I lacked confidence in my own ideas when I was around the senior leaders in my organization. I also had problems communicating with clarity. I would find myself trying to explain something but not able to get my ideas across clearly. I work supporting some pretty complex IT systems and servers and I need to be able to explain what’s going on to somewhat nontechnical people. This was a challenge for me and I thought a coach might help build and improve my communication skills.

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Transportation Services

Over the last few months that I’ve been in coaching sessions with Alice, I have been able to implement a lot of the techniques she has helped me develop. The one-on-one sessions are especially helpful. She gives practical, sound advice, but most of all she guides you to making conclusions and decisions yourself.

Financial Services Firm

I am using the learning from this class (Team Innovations) to better facilitate the objectives of our meetings and work sessions and to understand where others might be coming from. This understanding allows me to better accommodate others and improve results.

Library of Congress

Alice rescued a vital program from potential disaster. Our office had developed a new workshop on workplace harassment prevention, but we had difficulty finding a facilitator who could effectively work with our management team. At the last minute Alice was able to step in and deliver the course, to rave reviews. She came to us with a very respectable background in the subject area and was able to adapt her delivery to accommodate our specific audience. We are looking forward to additional opportunities to work with Alice.